Quick Answer: What Company Owns JPay?

Why can I not log into my JPay account?

The most common problems are forgetting the password and forgetting the address of the email.

If either of two problems is yours, then you can solve it easily.

When you are trying to login to your account of JPay, you might see a link written “Forgot your password”.

It is the one below the column of the “Passoword”..

What is a prepaid reply on JPay?

Before you send your email you may preview it by clicking on the Preview button. This shows your email as a pdf . Note: You can pre-pay a reply for the inmate/offender by selecting the Include a pre-paid reply for the Inmate checkbox. This selection will send one stamp to the inmate that they may use to reply to you.

Does securus own JPay?

In April 2015, JPay was acquired by Securus Technologies though terms of the agreement were kept secret.

Can inmates send pictures on JPay?

Functionality you can use In many locations, you can attach a photo to an email, or even record a 30-second VideoGram to send along with your letter. With these popular and convenient services, JPay is using technology to keep you and your friend or relative connected throughout the duration of their incarceration.

Is JPay for phone calls?

JPay Prepaid Phone Time is an easy way to prepay for phone calls with inmates. This new service is only available in certain states. If you don’t see a Phone Time option once you log in, then your inmates are currently unable to receive JPay Prepaid Phone Time. JPay also knows where an inmate is housed at all times.

Can an inmate delete you off JPay?

An inmate cannot remove you from jpay but they can remove you from their visitation list and therefore you would not be able to contact them.

How do I put money on my phone with JPay?

Make sure you are logged in to use the JPay services….On the JPay home page, on the Navigation menu, click Phone Time.In the Add Funds to Phone Account box, click Buy Phone Time.On the Phone Account page, in the Choose Offender list, select the offender you want to fund.More items…

Is JPay and securus the same?

JPay and Securus team up to provide the ultimate platform for digitized payments, communications, entertainment and education in the correctional space. Securus Technologies, Inc.

Does JPay tell the inmate who sent the money?

JPay does not have access to an inmate’s account balance or transaction activity. Will the inmate know who sent him/her the funds? In most states, the inmate is notified as to who sent the money. … Yes, by sending money using cash you will be provided with a receipt of your transaction.

How long does it take for an inmate to get money through JPay?

JPay generally transmits payments within one to two business days, with the exception of lockbox money order payments, which are generally processed within ten business days of receipt of the money order by JPay.

Can inmates email back on JPay?

JPay’s Email service provides a way for friends and family to write electronic letters to their incarcerated loved ones. Most inmates receive their email within 24 to 48 hours, and many can respond electronically as well. … Like regular postage stamps, every Email you send requires a JPay stamp.